Privacy Policy

1. Introduction

Tutors Hub (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at tutors-hub-five.vercel.app. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

• Full name, email address, and phone number
• Educational institution, department, and year of study (tutors)
• Location and preferred tutoring areas
• Student grade, curriculum, and subject requirements (guardians)
• bKash number and banking details (partners, for payout purposes)

Automatically Collected Data

• Browser type, device information, and IP address
• Pages visited and time spent on the platform
• Cookies for session management and authentication

3. How We Use Your Information

• Match tutors with students based on requirements
• Process referral commissions and payout transactions
• Send notifications via WhatsApp and email about applications, invitations, and updates
• Verify tutor credentials and maintain platform integrity
• Improve our services and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share data with:

• Tutors and Guardians: Contact information is shared only after a tutor accepts terms and conditions for a specific vacancy
• Service Providers: Twilio (WhatsApp notifications), SendGrid (email), Cloudinary (file storage), and bKash (payment processing)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We use industry-standard security measures to protect your data, including JWT-based authentication with httpOnly cookies, encrypted passwords, and secure HTTPS connections. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies for authentication and session management. These cookies are httpOnly and secure, meaning they cannot be accessed by client-side JavaScript. We do not use tracking cookies or third-party advertising cookies.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law or for legitimate business purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for data processing (this may limit service availability)

To exercise these rights, contact us at needtutor@tutors-hub-five.vercel.app.

9. Children's Privacy

Our platform is intended for use by adults (guardians and tutors). We do not knowingly collect information from children under 13. If we discover that a child has provided personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries, contact us at needtutor@tutors-hub-five.vercel.app or call +880 1842-888677.